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Is it safe to send my credit card information through the web?
Why are your prices so low, sometimes it is even scary.
What is your return/Refund policy?
Will you email me the corresponding package tracking number?
Which carrier do you use to ship orders to your customers?
When will you ship my order?
Where do these stones come from?


Is it safe to send my credit card information through the web?
In todays time and age online credit card transaction is as much safer then offline use. Your online transaction information can not be seen by anybody since it is done under 128-bit SSL server that encrypts your card information when you send it to us.

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Why are your prices so low, sometimes it is even scary.
We get this query all the time and our customers, such as yourself, even though happy with the lower rates are always curious about this, there are multiple reasons for this, We go straight to the source to buy, hence eliminating the middle men. We buy merchandise in volumes and bulk throughout the world and that gives us an upper hand while negotiating the price and we pass on those savings to our customers, in other words you are actually getting retail merchandise lower than even wholesale rates.

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What is your return/Refund policy?
We want you to be completely satisfied with your purchase. Hence we offer 15 days risk free full refund/replacement facility, in other words you have 15 days privilege to examine the product and if for any reason, you are not satisfied, a full refund of the merchandise minus the shipping charges will be made to you, there will be no questioned asked or any lengthy procedure be followed.

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Will you email me the corresponding package tracking number?
Yes, you will receive the tracking # after your order is shipped.

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Which carrier do you use to ship orders to your customers?
Orders are shipped via Fedex, UPS, Priority mail, USPS. There are multiple choices available in terms of Fedex and UPS for delivery options that are most convenient to you.

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When will you ship my order?
Your order will be shipped within 48-72 hours after receipt of payment. You will be informed if for any reason the order is delayed. Please note that weekends and holidays are not counted as business days.

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Where do these stones come from?
Sometimes we can track the origin of the gem with certainty, other times, gems in their rough form are sent to the cutting centers where they are cut and redistributed according to quality, colors and internal characteristics are indicative of certain localities, but one cant be always be certain. Furthermore, most mines are in Africa, Brazil, & Sri Lanka.

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Last Updated: 19 Apr 2014 14:15:00 PDT home  |  about  |  terms  |  contact
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